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Privacy

Privacy Policy

Last updated January 11, 2026

Service: Low Volume Studio (the “service,” “we,” “us,” “our”)

Website: https://www.lowvolumestudio.com

Support: lowvolumestudio@gmail.com

Location: British Columbia, Canada

This privacy policy explains how we collect, use, store, and share information when you use Low Volume Studio.

What the service does

Low Volume Studio helps creators understand how their public social content performs by connecting to Instagram and TikTok through official platform APIs and generating analytics and insights. We may also provide features that help creators and local businesses discover and match with each other, where businesses can register and creators can opt in.

We are not affiliated with, endorsed by, or sponsored by Meta, Instagram, or TikTok.

Information we collect

A) Information you provide to us

  • Account info you submit, including email, creator or business name, handles, and profile details you type in.
  • Business registration info, such as business name and public-facing details.
  • Support communications you send to our support email.
  • Preferences you set inside the service.

B) Information we receive from Instagram and TikTok

If you choose to connect an Instagram or TikTok account, we receive data made available by the platform based on the permissions you grant and what the platform provides.

Profile and account data

  • Username or handle and display name.
  • Bio and profile links, including link in bio where provided.
  • Profile image URL where provided.
  • Follower and following counts or similar audience and account counters.
  • Public contact info that appears on the profile, only if the platform provides it via API.

Content and performance data

  • Lists of public videos, reels, or posts the platform provides via API, including IDs, URLs, thumbnails, and timestamps.
  • Captions, titles, and other public metadata where provided.
  • Performance and engagement metrics available via API, including views, likes, comment count, shares, watch time, or similar metrics where available.

Important limits

  • We do not request or access private messages or DMs.
  • We do not request access to your contacts.
  • We do not request precise location data.
  • We do not post, publish, or comment on your behalf.

C) Public comments

We may access public comments on public content only if made available through the platform’s official API. We are committed to data minimization.

  • By default, we use comment counts and related metrics.
  • If comment text is accessed to generate insights, we aim not to store comment text long term and instead store summaries or labels where feasible.
  • We never access private messages.

D) Usage, device, and security data

To operate and secure the service, we collect:

  • IP address and approximate location inferred from IP at the city or region level for security and fraud prevention.
  • Device, browser, and app information and logs, such as error logs, timestamps, and feature usage.

How we use information and what we do not do

We use information to:

  • Connect your social accounts and display analytics dashboards.
  • Generate creator insights and summaries, including AI-assisted text insights.
  • Provide marketplace and matching features if you opt in.
  • Provide support, communicate with you, and respond to requests.
  • Maintain security, prevent abuse, and comply with law.

We do not:

  • Sell personal information.
  • Use connected platform data for ad targeting or to build advertising profiles.
  • Share platform data with data brokers.
  • Access or store private messages or DMs.

AI-assisted insights

We generate some text insights using locally hosted language models. We do not provide an API that sends your data to third-party model providers for this feature, and we do not build or train our own foundation models.

Inputs may include public content metadata, engagement metrics, and other platform-provided fields you authorized.

We do not use your connected-account data to train third-party models.

How we share information

We share information only in these limited cases:

A) Service providers

We use service providers to host and operate the service, including:

  • Supabase for database and storage.
  • Railway for compute and hosting.
  • Vercel for web hosting.

They process data on our behalf to provide the service. We do not authorize them to use your data for their own marketing.

B) Legal, safety, and enforcement

We may disclose information if we reasonably believe it is necessary to:

  • Comply with applicable law or valid legal process.
  • Protect the rights, safety, and security of users, the public, or our service.
  • Investigate fraud, abuse, or security incidents.

C) Business transfers

If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.

Retention

We retain connected platform data and derived insights for up to six months, unless you delete your account or we must retain certain records longer for legal, security, or dispute-resolution purposes.

  • You delete your account.
  • We must retain limited records longer for legal, security, or dispute-resolution purposes.

We may retain aggregated or de-identified analytics longer.

Deletion, account controls, and disconnecting platforms

You can:

  • Disconnect Instagram and TikTok access inside the service when available, which stops future API access.
  • Delete your account in-app, which triggers deletion of your personal data and stored platform data within a reasonable period.
  • Expect deletion to be completed within 30 days of a verified request, unless we must keep limited records for legal or security reasons.
  • Email lowvolumestudio@gmail.com with the subject “Data Deletion Request” if you cannot access in-app deletion.
  • See the public Data Deletion page for additional instructions.

Security

We use reasonable safeguards designed to protect data, including access controls and encryption in transit. No system is perfectly secure, and we cannot guarantee absolute security.

Children

The service is not intended for minors. You must be 18 or older to use it. If you believe a minor has provided personal information, contact us and we will take steps to delete it.

Your rights

Depending on where you live, you may have rights to access, correct, or delete your personal information. To make a request, email lowvolumestudio@gmail.com.

Changes

We may update this policy. We will update the last updated date and may provide additional notice if changes are material.

Contact

Questions or requests: lowvolumestudio@gmail.com